Warranty Operations. Governed.
End-to-end traceability, automated workflows, and actionable analytics for manufacturing warranty claims management.
Core Capabilities
Four capabilities that transform fragmented warranty processes into unified governance
Full Lifecycle Traceability
Track batches, lot numbers, and defect trends with consistent visibility across materials, equipment, and workflows.
Automated Resolution
Automated workflows for warranty adjustments, disposition handling, and property damage claims with seamless ERP integration.
Advanced Analytics
AI-powered insights into material quality, defect trends, and supplier performance with forecasting and root cause identification.
Robust Governance
Governance over quality processes, workflows, and compliance reporting with version-controlled records and immutable audit trails.
Core Applications
Comprehensive warranty management applications designed for complex manufacturing operations
Inspection Review
Product Inspection
Review submitted product inspections for processing warranty claims with full traceability.
Key Feature: Approved inspection entries are automatically delivered to your ERP system where users can issue credits to customers.
Sales Concessions
Concession Codes
Sales teams enter sales concessions to customers, such as warranty credits for defective products.
Key Feature: Approved concession entries are automatically delivered to your ERP system where users can issue credits to customers.
Defect Collection
Return for Review
Route products for additional review by engineering teams when potential defects are identified.
Key Feature: When engineers identify defects specific to certain products from specific batches, the system can intercept matching claims and initiate collection processes for further study.
Property Damage Claims
Specialty Claims
Module for warranty claims specifically related to incidents involving property damage or harm.
Key Feature: Designed for claims that caused damage or harm, supporting legal proceedings with comprehensive documentation.
Return Authorization Manager
RGA Route Manager
Manage routing of products to facilities for collection and inspection prior to processing warranty claims.
Key Feature: Required by certain dealers, this module ensures proper collection workflows before warranty claim processing.
Modular Implementation
Deploy in phases aligned with your organizational maturity
Start with COLLECT → Add INSPECT → Scale to ANALYZE
COLLECT
Data Capture & Validation
Real-time, accurate data capture across the warranty claims lifecycle.
Capabilities
INSPECT
Workflow Automation
Advanced inspection workflows, disposition management, and resolution automation.
Capabilities
ANALYZE
Intelligence Layer
Real-time analytics, predictive insights, and compliance reporting.
Capabilities
Built for Complex Warranty Operations
Manufacturing segments with multi-tier distribution and regulatory compliance needs
Automotive Components
Critical components requiring traceability
Heavy Equipment
Industrial machinery and equipment
Industrial Manufacturing
Complex assemblies and systems
Consumer Durables
Products with extended warranty periods
Aerospace Components
Regulated components with compliance requirements
Why SUPERWISE Manufacturing Suite?
Not another warranty tool—a governance platform built for manufacturing
Governance-First Architecture
Built on SUPERWISE governance—not bolted-on compliance. Every workflow has built-in traceability and audit capability.
Manufacturing-Native Design
Purpose-built for warranty complexity: multi-tier distribution, field inspection, ERP integration, and regulatory compliance.
AI-Powered Operations
Predictive analytics, automated disposition routing, and intelligent defect pattern recognition—not just data capture.
Modular Adoption
Start with Collect, add Inspect, scale to Analyze. No rip-and-replace required. Deploy at your pace.
Enterprise Integration Ready
Native connectors for major ERP platforms and enterprise systems. IoT-ready for connected manufacturing. Business intelligence exports for advanced analytics and reporting.
Phased Implementation
Deploy at your pace with measurable outcomes at each phase
COLLECT
Data capture standardization
Foundation
INSPECT
Workflow automation
Automation
ANALYZE
Intelligence activation
Intelligence
SCALE
Enterprise expansion
Expansion
Ready to Transform Warranty Operations?
Join leading manufacturers using SUPERWISE Manufacturing Suite to govern warranty claims with confidence.