Operations Runbooks & Incident Response
On-call engineers need fast access to runbooks without exposing infrastructure details.
User Story
"I'm an operations manager at a tech company. On-call engineers need fast access to runbooks and troubleshooting guides without exposing infrastructure details to public AI. We uploaded all our technical documentation and runbooks to SUPERWISE /chat, and now engineers get instant, step-by-step troubleshooting guidance. Incident resolution is faster, infrastructure details stay protected, and we have complete audit trails for post-incident review."
Scenario
- Role
- Operations Manager
- Industry
- Technology
- Challenge
- On-call engineers need fast runbook access; infrastructure details exposure risk; slow incident resolution
- Solution
- SUPERWISE /chat operations runbooks workspace with Knowledge collections and technical support agents (Professional+)
- Outcome
- Faster incident resolution, protected infrastructure details, complete audit trails for post-incident review, instant troubleshooting guidance
How It Works
Step-by-step workflow with feature references
Setup Operations Runbooks Knowledge Base
Operations manager creates Knowledge collection: "Operations Runbooks"
Configure Technical Support Agent
Create Customer-Owned Agent (Professional+) for technical support
Incident Response
On-call engineer opens SUPERWISE /chat and selects technical support agent
Feature Mapping
SUPERWISE and Open WebUI features that power this use case
SUPERWISE Features
- •Customer-Owned Agents for technical support (Professional+)
- •Knowledge collections (runbooks, technical documentation)
- •Jailbreak prevention protecting critical infrastructure
- •Complete audit trails for post-incident review
Open WebUI Features
- •Knowledge collections (RAG-enabled technical documentation)
- •Workspace organization
- •File uploads (runbooks, technical docs)
- •Conversation search (find past incident responses)
Feature Combinations
- →Operations runbooks workspace with RAG for accurate troubleshooting guidance
- →Jailbreak prevention protecting infrastructure details
- →Complete audit trails enabling post-incident learning and accountability
What You Get
- Faster incident resolution.
- Protected infrastructure details.
- Complete audit trails for post-incident review.
Why SUPERWISE
Jailbreak prevention protects critical infrastructure while audit trails enable post-incident accountability and learning.
Ready to Get Started with Operations Runbooks & Incident Response?
See how SUPERWISE /chat enables safe, confident AI use for your team.
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